F.A.Q. Questions & Answers

From Rome please see www.sena.it for bus schedules, from Firenze please see www.trainspa.it

From the bus station to the hotel it’s a 15-20 min. walk, therefore you might want to take a taxi in the nearby Piazza Matteotti.

Because the Train Station is outside the city centre, we suggest you to take a taxi to the hotel (taxi station is just outside the train station).

No, but on request, we can organize transportation services from/to all airports.Please contact the front desk to arrange transportation.

The Hotel is located in a traffic restricted zone, to which customers are allowed to access provided they enter the city from Porta San Marco and not from other city entrances. Do not use navigators since they usually indicate to cross the city center, which is not allowed. Please check our web site.

The hotel has a private parking (10 Euro per day) with limited parking
lots and a reservation is not possible,
we regret.

We apologize, but it is not possible to reserve the parking spot.

Check-in starts at 3pm. Check-out is at 10am.

Check-out is at 10:00 AM, but guests can leave their luggage for free. Depending on availability, it’s possible to extend the stay; for more information, please contact the Reception the night before departure or on the morning of departure.

Check-in is at 3:00 PM, but you can leave your luggage at the hotel upon arrival and use the hotel’s services.

Inside the hotel and the rooms, smoking is prohibited.

No, but there are self service, drop off and dry cleaning laundry services very close to the hotel.

Wireless connection is available in your room and the common areas of the hotel and it is free of charge. All rooms are also supplied with ethernet plugs and on the ground floor there is an internet point equipped with a printer.

Yes.

Palazzo Ravizza is located in the historic center, at a walking distance from all the attractions: 400mt to the Cathedral and 500 mt to the Piazza del Campo.

In Siena there are AVIS, HERTZ and EUROPCAR. Reservation can be made on line. The agencies are located outside the city centre and are reachable by taxi (closed on Saturday afternoon and Sunday).

Yes, the hotel has a storage room which is not guarded.

We offer a simple breakfast free of charge : bread and jams,
croissants, cake, savoury pie, cereals, yogurt, mozzarella and Pecorino cheese , fresh fruits, fruit juices and hot beverages

Yes, you may request it before your arrival or simply ask the waiting staff.

No. Only in Summer.

Yes, the kettle is available in all hotel rooms.

Yes.

Yes, iron and ironing board are available in all our rooms.

Yes. The square isn’t accessible to the public only during the horse races.

No, but you may contact the Tourist Information of Siena or check online the websites dedicated to the Palio.